Rosland Capital Review

Rosland Capital is a buyer and seller of gold and other precious metals. The company was established in 2008, with a focus on helping investors purchase gold bullion, coins, and other types of precious metals for investment. In addition to its primary metals buying and selling arm, Rosland Capital, the company also operates Rosland Commemoratives and Historic Collectibles, a firm that focuses on the purchase and sale of collectible coins.

Products Available Through Rosland Capital

The company offers a wide variety of different gold and metals products, including gold, silver, platinum, and palladium. These products come in the form of bullion, coins, bars, and other formats. The company also offers additional items such as cases in which to place metals for safekeeping.

Customers have the ability to compare different products directly on the Rosland Capital website. This can help to better narrow down various products in order to determine which could make for a better investment.

Location and Hours of Operation

Although it does the bulk of its business via its website, Rosland Capital is physically located in Santa Monica, California. Customer service representatives can be reached for questions or concerns between the hours of 9:00 a.m. and 5:00 p.m. Pacific time Monday through Friday.

Rosland Capital Precious Metals IRA Account

The company offers a precious metals IRA (Individual Retirement Account) account. However, unlike many of the other precious metals dealers in the marketplace, Rosland Capital does not offer a great deal of information about this type of investment account on their website, nor is it easy for their website visitors to locate the necessary information or paperwork to get the precious metals IRA account opened.

How to Buy and Sell Precious Metals Through Rosland Capital

Rosland Capital offers a variety of gold and other precious metals products via its website. Prior to purchasing from the company, it is best to contact them by phone in order to obtain the most updated pricing information. Once an item has been purchased, it will be shipped out to the customer within 10 days of payment being received.

One of the most unique aspects about Rosland Capital is the company’s metals buy-back program that it offers to its customers. With this commission free program, Rosland Capital’s investors are allowed to sell back any of the items they have purchased from the firm and Rosland Capital will pay the investor the item’s current market price. This can help to assure investors that they will receive a fair price for certain metals if they decide not to keep them.

Rosland Capital Ratings

Better Business Bureau

Rosland Capital has been an accredited member of the Better Business Bureau (BBB) since October 1, 2008. This means that the company meets the BBB’s accreditation standards in that it makes a good faith effort in resolving any of the consumer complaints that it receives.

Since March 10, 2013, Rosland Capital has received six complaints. Of these, two have centered on the company’s advertising and sales, one on delivery issues, and three on problems with the company’s products and / or services. At this time, the BBB knows of no significant government actions that involve Rosland Capital.


TrustLink, another of the ratings entities, has given Rosland Capital a rating of only 3 stars out of a possible 5. One reason for this is the number of negative reviews that the company has received that focus on poor sales techniques and bad customer service.

Business Consumer Alliance

The Business Consumer Alliance (BCA) has given Rosland Capital a AAA rating. Based on the BCA’s information, Rosland Capital has had a total of 8 complaints. On four of these, customers were given a full refund as requested.

Customer Complaints and Problems

Other complaints that Rosland Capital has received center on the charging of high commissions. One particular instance involved a customer allegedly being charged a commission rate in excess of 20 percent. With this in mind, investors should be very aware of the amount of sales commission that is being charged prior to completing any type of sales transaction with this company.

Rosland Capital Reviews and Testimonials

Rosland Capital also has many positive reviews – from both regular consumers, as well as celebrity endorsements. Some of these include the following:

“I buy my gold from Rosland Capital because ounce for ounce, they’re as good as gold — what’s in your safe?” — William Devane (Source)

“All currencies are headed for a fall. The best safeguard for investors is at least 10% – 15% of assets in physical gold.” — Jeffrey Nichols (Source)

Rosland Capital Advantages and Drawbacks

Rosland Capital has both plusses and minuses in terms of a precious metals IRA company and dealer. On the positive side, the company does offer a metals buyback program so that customers may re-sell their items back to Rosland should they decide that they do not want to keep them in their portfolio.

The company also offers a lot of education to its investors. It provides a free gold guide to those who are interested, as well as precious metals IRA education. In addition, newsletters are available in both print and email format to those who sign up. These newsletters discuss information about gold and precious metals investing, as well as the market and the economy overall.

Unfortunately, there have also been a number of complaints filed about Rosland Capital with regard to high commission rates, as well as poor customer service. Given this, both new and experienced investors may want to do additional research prior to moving forward on any transactions with this precious metals dealer.

The Bottom Line

Rosland Capital has a good product selection, and it also offers its investors a nice amount of investment education when it comes to getting into the gold and precious metals marketplace. This can be helpful – especially for those who are not familiar with this particular area of investing. The number and the extent of complaints, however, that have been filed against this company may deem it as one that should be overlooked by investors in lieu of other more suitable gold and precious metals dealers.

Merit Gold Review

Merit Gold is a key player in the gold and precious metals selling industry. The company was established in 1986, and claims to have assisted more than 250,000 clients with the purchase and sale of gold and other precious metals since that time.

One of the company’s key focus areas is transparent pricing, as well as customer education on how to properly buy and sell the right precious metals for both their IRA (Individual Retirement Account), as well as their other types of investment needs.

Products Available Through Merit Gold

Merit Gold offers a wide variety of different metals products, including gold, silver, platinum, and palladium. Many of these are approved by the IRS (Internal Revenue Service) for inclusion in a precious metals IRA account.

Investors can select the type of products that they are interested in by the type of metal they want, or by the price range they are seeking. They can also compare different products side by side directly on the Merit Gold website. This can help investors to get a better idea of which particular product may work best for them and their specific investment goals.

Location and Hours of Operation

Although Merit Gold does the majority of its business online, the company is physically located in Los Angeles, California. Its hours of operation are Monday through Friday between 7:00 a.m. and 7:00 p.m., and Saturday between 9:00 a.m. and 3:00 p.m. Pacific time.

Customer services representatives may be contacted during these times with any type of question or concern, as well as for assistance with opening a precious metals IRA account. Methods of contact include toll-free telephone as well as email.

Merit Gold Precious Metals IRA Account

Merit Gold offers a precious metals IRA account that can be opened directly via the company’s website by filling out the IRA Request Form. Merit provides different portfolio “package” sizes for investors who invest in precious metals IRAs. These packages start at $5,000 and move up to in excess of $100,000. Although, in order to just open an IRA account, there is no obligation to purchase any metals at that time.

How to Buy and Sell Metals Through Merit Gold

For those who are new to the gold and precious metals buying process, Merit Gold makes it very easy to step through the process. The company works to ensure that all investors are educated about what they are purchasing, why they are purchasing it, and how to go about purchasing the particular metal in their account.

Initially, investors will talk with an account representative in order to discuss their financial goals. Here, the account rep will be able to get a clearer idea of what the investor is trying to accomplish and in turn, will then be able to better recommend a particular metal for investment. Once an investor purchases a metal, the item is fully insured throughout the entire shipping process until it arrives at the investor’s destination. This helps to keep investments safe.

Merit Gold Company Ratings

Better Business Bureau

At this time, Merit Gold is currently being reviewed by the Better Business Bureau (BBB). Therefore, the company has no rating or information available about any complaints that have been filed.


TrustLink has given Merit Gold a rating of 5 stars out of 5. One reason for this high mark is the company’s consistency. It has also received a number of high customer praises for its customer service.

Business Consumer Alliance

The Business Consumer Alliance (BCA) has rated Merit Gold an A. Even though Merit has received 61 complaints within the past three years, the BCA’s complaint history has shown that Merit has given proper consideration to the complaints that were presented to them. With many of the complaints, Merit Gold also offered to make a full refund, as the customer requested.

Customer Complaints and Problems

Some of the primary complaints that have been filed against Merit Gold center around slow delivery of the company’s products, as well as certain “bait and switch” advertising schemes. With this in mind, investors should be very aware of exactly what products they are purchasing – especially if they are buying based on a specifically advertised coin or other metal.

Merit Gold Reviews and Testimonials

The company also has numerous satisfied customers over the years as well. Many of these individuals have posted positive testimonials such as the following:

“I was a first time metal buyer in any quantity, and was unsure of how the results of dealing with a firm over 3000 miles away would work. After receiving several sales packages from different vendors, I decided to try Merit, and was not disappointed at
all. Account Executive Michael Goldstein was most helpful and answered all my questions and walked me through the buying process.”
— Karl K. (Source)

“Was helped by Paul Fishman, very knowledgable and helped me with my purchases. 100% satisfied and could be happier “ — Bryan M. (Source)

Merit Gold Advantages and Drawbacks

When considering purchasing precious metals from Merit Gold, there are both advantages and drawbacks to going with this company. On the plus side, the firm has a great deal of experience in the gold and precious metals industry.

With nearly three decades in the business, the company has amassed a large product selection for investors to choose from. Its customer service representatives are also highly knowledgeable in the products themselves, as well as with how to open and invest in a precious metals IRA account.

Unfortunately, the company has also been accused of luring customers in on various bait and switch advertising schemes. Therefore, it is important to be careful – especially for newer investors who may not be aware of the differences in price.

The Bottom Line

When determining which precious metals dealer is the best one to use for opening an IRA account, as well as for purchasing metals for investment, it is essential to review the company from all angles. This includes the firm’s rating, its line of products, and its customer reviews.

While Merit Gold does have an overall good reputation, there may still be reason to compare it with other industry contenders such as Regal Assets that has a better reputation with customers and a higher industry ranking overall.

Apmex Review

The American Precious Metals Exchange (APMEX) is a buyer and seller of gold, silver, platinum, and other types of precious metals online. The company was incorporated in 2000. It primarily carries U.S. Mint produced bullion products, as well as metals products from the Royal Canadian Mint.

Products Available Through APMEX

APMEX offers a wide variety of gold and other precious metals products. Many of these metals are also approved by the IRS (Internal Revenue Service) for inclusion in a precious metals IRA (Individual Retirement Account) account.

The primary products that can be purchased through the American Precious Metals Exchange include the following:

  • Gold, silver, platinum, and palladium bullion.
  • A variety of different coins, including those that are pre-1933 U.S. gold, and commemoratives.
  • Various currency, including $500s and $1,000s.
  • Other metals and metals items that include registry sets, as well as metals that are exclusive to APMEX.

Unlike most other precious metals dealers, APMEX will offer items on “clearance” at various times on its website. This can be a great way for investors to obtain certain metals and other coveted items at a lower than usual price.

Location and Hours of Operation

APMEX is located in Oklahoma City, Oklahoma. The company was established in 2000. At that time, it began selling gold and other precious metals to customers. Since its initial beginnings, APMEX has widened its product offerings.

Live customer service representatives are available to assist investors with questions or concerns Monday through Thursday between 8:00 a.m. and 8:00 p.m., and on Fridays between 8:00 a.m. and 6:00 p.m. Eastern time. Representatives may be reached either through a toll-free telephone line or via online chat.

Because of the company’s wide array of products, however, customers are also able to discuss various metals with specific customer service representatives during their hours of operation. These include:

Customers Making Purchases from Apmex

Customer Selling Metals to Apmex


Monday – Sunday, 24/7

Not permitted online

Trading Desk (Phone Orders)

Monday – Friday 8:00 a.m. – 8:00 p.m.

Monday – Friday 8:00 a.m. – 6:00 p.m.

COMEX and NYMEX Markets

CME GLOBEX – World Markets


Monday – Friday 8:20 a.m. – 1:30 p.m.

Sunday – Friday 6:00 p.m. – 5:15 p.m.


Monday – Friday 8:25 a.m. – 1:25 p.m.

Sunday – Friday 6:00 p.m. – 5:15 p.m.


Monday – Friday 8:20 a.m. – 1:05 p.m.

Sunday – Friday 6:00 p.m. – 5:15 p.m.


Monday – Friday 8:30 a.m. – 1:00 p.m.

Sunday – Friday 6:00 p.m. – 5:15 p.m.


APMEX Precious Metals IRA Account

Investors are able to open a precious metals IRA account through APMEX. Accounts may be opened by working with one of the customer service representatives at APMEX who specializes in these types of accounts. There is specific paperwork that will need to be completed in order to get the account opened and funded prior to investing.

Storage for Tangible Precious Metals

Investors who have a precious metals IRA account through APMEX can choose to either store their metals directly through the company itself, or they may alternatively opt to store them at Citadel Global Depository Services, Inc., which is an owned subsidiary of APMEX.

How to Buy and Sell Metals Through APMEX

Investors can buy and sell gold and other metals directly via the APMEX website. If an investor opts to join the APMEX Club, they will be eligible to have their metals shipped at a flat rate of $10 (on orders of under $5,000). They will also receive a discount on their tangible precious metals storage.

APMEX Company Ratings

Better Business Bureau

American Precious Metals Exchange has been an accredited member of the Better Business Bureau (BBB) since April 29, 2004. Being an accredited BBB member means that the company meets BBB standards, which include a commitment to make a good faith effort in resolving any consumer complaints.

Over the past three years, APMEX has closed 55 complaints with the Better Business Bureau, 14 of which were closed in the past 12 month. Of these, 3 centered on advertising and sales issues, 15 were related to billing and collection, 13 were related to product delivery, and 24 had to do with product and service problems.


At this time, APMEX is currently under review with TrustLink, so it is not classified with this ratings entity.

Customer Complaints and Problems

As with most companies that have been in business for a number of years, APMEX has had some issues and complaints. Based on information from the Better Business Bureau, the majority of this company’s issues have centered around problems with product quality in certain instances.

APMEX Reviews and Testimonials

For the most part, the customer reviews and testimonials regarding APMEX have been on the positive side. Most customers feel that the company has a very broad product selection and that the customer service representatives are helpful and knowledgeable. Some of these testimonials include:

“Apmex has the broadest selection of bullion coins and bars of all the online dealers. I have always found them to be very professional to deal with…”  – Ethan Z., Pleasant Hill, California (Source)

“Overall very happy with my experience. I ordered a 5 oz. silver bar. Shipping was exceptional – came 3 days after my purchase, the estimated date on the tracking number was 5 days, so a pleasant surprise…”  – Michael W., Mansfield, Massachusetts (Source)

APMEX Advantages and Drawbacks

When considering whether or not to purchase gold or other metals from the American Precious Metals Exchange, it is important to weigh out both the advantages and the drawbacks. Some of the biggest plusses would include:

  • Product – The company does have a very nice selection of gold and other metals products to choose from. These include items from both the U.S. and the Royal Canadian Mints.
  • Prices - APMEX also offers very competitive pricing on its precious metals. Investors can see both the bid and the ask prices on the products directly on the company’s website in real time. There are also no hidden processing or handling charges.
  • Customer Service – The customer service representatives are very knowledgeable – and when a customer has a question or concern regarding a particular type of metal, they are able to contact a rep directly about that item.

Some of the concerns to be aware of include the following:

  • Quality - Some of the most prevalent customer complaints have centered around product quality. When purchasing any item online, it can be difficult to determine the exact quality until the item is received. Unfortunately, some of the metals received by APMEX customers have not been up to par with how they were described on the company’s website.
  • Billing – Other complaints have also centered on billing. Therefore, customers should be aware of exactly how much they are being charged, and they should ensure that they are not being charged any more than this for their items, their storage, or their shipping.

The Bottom Line

Overall, APMEX has lots of experience in the precious metals industry. The company provides an especially nice package to those who wish to open a precious metals IRA account, as investors can open an account and purchase their metals directly via the APMEX website, and then have their metals stored through the company.

Before setting up an IRA account through APMEX, though, it is a good idea to read over all of the reviews and testimonials, as well as to ensure the exact pricing of any item (or items) that will be purchased before moving forward. This way, the likelihood of their being a discrepancy should be reduced.

Regal Assets Review

Regal Assets is a top gold and precious metals dealer. The company offers numerous types of metals for both investment and collection. Regal Assets is rated as an official Gold IRA Company, and it also holds top ratings from TrustLink and the Better Business Bureau.

The company provides investors with a great deal of education about the precious metals buying and selling process, as well as about why precious metals can make a great addition to one’s investment portfolio.

Products Available Through Regal Assets

Regal Assets offers a wide selection of gold and other precious metals products for investment. Products include:

  • Gold – Regal Assets offers gold in the form of bullion, bars, and coins. The company also has a great selection of proof coins to choose from.
  • Silver – Silver bullion and coins are also offered in a variety of different options.
  • Platinum – Investors can choose from Platinum bullion, including the Platinum American Eagle, the Platinum Canadian Maple Leaf, and the Platinum Australian Koala, as well as proof coins.
  • Palladium – Palladium bullion is also available, as well as one and ten ounce palladium bars and palladium proof coins.

In addition to individual product offerings, Regal Assets also provides several diversified metals portfolio “packages” for investors. These pre-selected metals groupings consist of different metals that have been allocated so as to best grow and protect investors’ funds. Each package can be purchased at a pre-set initial investment value.

Packages include:

  • Knighthood Package
  • Merchant Package
  • Kingship Package
  • Legacy Package
  • Dynasty Package
  • Coronation Package

Location and Hours of Operation

While Regal Assets does the bulk of its precious metals dealing online, the company is physically headquartered in Burbank, California. Customer service representatives can be reached for questions or concerns during hours of operation, which are Monday through Friday between 7:00 a.m. and 6:00 p.m. Pacific time. Representatives can be reached via toll-free telephone, email, and online chat. The offices are closed on major holidays.

Regal Assets Precious Metals IRA Account

Regal Assets is one of the top gold and precious metals IRA providers in the U.S. The company provides investors with a way to open an account directly from the website. By being able to get the process started online, investors can save a great deal of time.

Once an IRA account has been opened, it can be funded in several different ways. These include:

  • Direct Cash Deposit – Each year, investors can directly deposit cash to an IRA account – up to a maximum annual amount. In 2014, those who are age 49 and under may deposit up to $5,500. Investors who are age 50 and over may deposit up to $6,500 into their gold and precious metals IRA account.
  • IRA Transfer – If an investor already has an IRA account set up, he or she may transfer funds from that account into their new IRA account with Regal Assets. There is no annual dollar amount limit on how much may be transferred from one IRA to another.
  • Rollover – Investors may also roll funds over from a retirement accounts such as a 401(k) from a former employer. Here, too, there is no dollar amount limit. This can provide a great way to boost the amount of funds that go into a gold and precious metals IRA account.

The customer service representatives at Regal Assets are available to assist investors with opening new IRA accounts, as well as with funding these accounts and with deciding which metals will work best with their particular investment goals.

How to Buy and Sell Metals Through Regal Assets

When ready to place an order, investors need to contact Regal Assets via phone during business hours. This way, the investor will be able to get the most up to date price on the metals that they are interested in. The customer service rep can then place the order.

Once metals have been purchased and the investor’s funds have been received, Regal Assets offers a 7-day delivery guarantee. The company guarantees that the product will be delivered within 7 days of the investor’s account funding, or the investor will receive a free Silver American Eagle from Regal Assets. Metals are delivered via fully insured Federal Express, registered insured U.S. Postal Service mail, or insured UPS.

Regal Assets Company Ratings

Better Business Bureau

Regal Assets has been an accredited business with the Better Business Bureau (BBB) since October 30, 2009. This means that the company has a commitment to making a good faith effort to resolving any consumer complaints. The company has an A+ rating with the BBB on a scale of A+ to F, and there have been no complaints filed with the BBB regarding Regal Assets since March 10, 2013.


Regal Assets is also highly rated with TrustLink, having a 5 star ranking out of a possible 5 stars. This rating is based on 391 customer reviews, many giving the company praise for having excellent customer service.

Customer Complaints and Problems

At this time, there have been no complaints filed about Regal Assets with either the Better Business Bureau or the Business Consumer Alliance (BCA). According to the BCA, Regal Assets has a long standing tradition of both responsible and trustworthy business practices.

Regal Assets Reviews and Testimonials

Regal Assets has numerous testimonials from satisfied investor customers. The company has a 99.9% client satisfaction rating. All of the company’s customer testimonials are validated and verified by TrustLink. Some of the recent customer comments include:

“Great Service – Always ready to help. Regal Assets have been a great help with my 1st move into purchasing precious metals. Both for an IRA and in-hand metals they have been so helpful and made the whole process so easy – and removed any fears I had. Collin Plume is my Account Executive and has been there with [me] every step of the way and always ready to quickly help and answer questions. The 1st year no fees is also a great bonus with Regal. Thanks Collin and the rest of the Regal team!” — John T. (Source)

“Completely satisfied and highly recommend Regal Assets to anyone looking to invest in precious metals. After performing substantial research on investing in precious metals and researching available precious metal companies, I was very fortunate in selecting Regal Assets as my precious metal company of choice, and having Charles Thorngren assigned to answer all of my many questions and concerns. He was totally knowledgeable in every aspect of precious metal investing and extremely helpful in assisting me in every step of transferring my existing IRA to a self-directed IRA based in precious metals. Every step of the process was expertly handled and accomplished with great efficiency and ease. I highly recommend Regal and Mr. Thorngren!” — Roy Q. (Source)

Regal Assets Advantages and Drawbacks

There are a number of advantages to using Regal Assets for both metals investing and opening a precious metals IRA account. First, the company offers a wide selection of gold and other metals products. In addition, it has a great reputation in the metals industry – and this is shown by its high BBB and TrustLink rankings, as well as its zero compliant record.

The company is also highly efficient in terms of helping investors obtain their metals, as well as with shipping. While other metals companies claim to take up to 28 days to get product to their investors, Regal Assets guarantees 7 day delivery – and tops it off with a free Silver Eagle coin if this is not accomplished.

About the only drawback with Regal Assets is that its website does not contain a substantial amount of information on it. However, this is more than made up for when investors contact the company directly and speak to one of the experienced customer service reps.

The Bottom Line

Overall, Regal Assets is an excellent company to work with when investing in gold and other precious metals. It is also a top precious metals IRA company, and is highly recommended in that area as well. With that in mind, Regal Assets should be highly considered as a precious metals dealer for both new and experienced precious metals investors.