Rosland Capital is a buyer and seller of gold and other precious metals. The company was established in 2008, with a focus on helping investors purchase gold bullion, coins, and other types of precious metals for investment. In addition to its primary metals buying and selling arm, Rosland Capital, the company also operates Rosland Commemoratives and Historic Collectibles, a firm that focuses on the purchase and sale of collectible coins.
Products Available Through Rosland Capital
The company offers a wide variety of different gold and metals products, including gold, silver, platinum, and palladium. These products come in the form of bullion, coins, bars, and other formats. The company also offers additional items such as cases in which to place metals for safekeeping.
Customers have the ability to compare different products directly on the Rosland Capital website. This can help to better narrow down various products in order to determine which could make for a better investment.
Location and Hours of Operation
Although it does the bulk of its business via its website, Rosland Capital is physically located in Santa Monica, California. Customer service representatives can be reached for questions or concerns between the hours of 9:00 a.m. and 5:00 p.m. Pacific time Monday through Friday.
Rosland Capital Precious Metals IRA Account
The company offers a precious metals IRA (Individual Retirement Account) account. However, unlike many of the other precious metals dealers in the marketplace, Rosland Capital does not offer a great deal of information about this type of investment account on their website, nor is it easy for their website visitors to locate the necessary information or paperwork to get the precious metals IRA account opened.
How to Buy and Sell Precious Metals Through Rosland Capital
Rosland Capital offers a variety of gold and other precious metals products via its website. Prior to purchasing from the company, it is best to contact them by phone in order to obtain the most updated pricing information. Once an item has been purchased, it will be shipped out to the customer within 10 days of payment being received.
One of the most unique aspects about Rosland Capital is the company’s metals buy-back program that it offers to its customers. With this commission free program, Rosland Capital’s investors are allowed to sell back any of the items they have purchased from the firm and Rosland Capital will pay the investor the item’s current market price. This can help to assure investors that they will receive a fair price for certain metals if they decide not to keep them.
Rosland Capital Ratings
Better Business Bureau
Rosland Capital has been an accredited member of the Better Business Bureau (BBB) since October 1, 2008. This means that the company meets the BBB’s accreditation standards in that it makes a good faith effort in resolving any of the consumer complaints that it receives.
Since March 10, 2013, Rosland Capital has received six complaints. Of these, two have centered on the company’s advertising and sales, one on delivery issues, and three on problems with the company’s products and / or services. At this time, the BBB knows of no significant government actions that involve Rosland Capital.
TrustLink, another of the ratings entities, has given Rosland Capital a rating of only 3 stars out of a possible 5. One reason for this is the number of negative reviews that the company has received that focus on poor sales techniques and bad customer service.
Business Consumer Alliance
The Business Consumer Alliance (BCA) has given Rosland Capital a AAA rating. Based on the BCA’s information, Rosland Capital has had a total of 8 complaints. On four of these, customers were given a full refund as requested.
Customer Complaints and Problems
Other complaints that Rosland Capital has received center on the charging of high commissions. One particular instance involved a customer allegedly being charged a commission rate in excess of 20 percent. With this in mind, investors should be very aware of the amount of sales commission that is being charged prior to completing any type of sales transaction with this company.
Rosland Capital Reviews and Testimonials
Rosland Capital also has many positive reviews – from both regular consumers, as well as celebrity endorsements. Some of these include the following:
“I buy my gold from Rosland Capital because ounce for ounce, they’re as good as gold — what’s in your safe?” — William Devane (Source)
“All currencies are headed for a fall. The best safeguard for investors is at least 10% – 15% of assets in physical gold.” — Jeffrey Nichols (Source)
Rosland Capital Advantages and Drawbacks
Rosland Capital has both plusses and minuses in terms of a precious metals IRA company and dealer. On the positive side, the company does offer a metals buyback program so that customers may re-sell their items back to Rosland should they decide that they do not want to keep them in their portfolio.
The company also offers a lot of education to its investors. It provides a free gold guide to those who are interested, as well as precious metals IRA education. In addition, newsletters are available in both print and email format to those who sign up. These newsletters discuss information about gold and precious metals investing, as well as the market and the economy overall.
Unfortunately, there have also been a number of complaints filed about Rosland Capital with regard to high commission rates, as well as poor customer service. Given this, both new and experienced investors may want to do additional research prior to moving forward on any transactions with this precious metals dealer.
The Bottom Line
Rosland Capital has a good product selection, and it also offers its investors a nice amount of investment education when it comes to getting into the gold and precious metals marketplace. This can be helpful – especially for those who are not familiar with this particular area of investing. The number and the extent of complaints, however, that have been filed against this company may deem it as one that should be overlooked by investors in lieu of other more suitable gold and precious metals dealers.